Terms of service
SHIPMENTS, EXCHANGES AND RETURNS
The product will be delivered within a period of 3 to 6 working days in the Iberian Peninsula and from 4 to 7 working days in other non-peninsular Spanish territories and countries belonging to the European Union, once the order has been placed, as long as there are no incidents or unforeseen events.
The cost of shipping the purchase for shipments within the Iberian Peninsula is included in the price. For purchases in Spain and outside the Peninsula: Balearic Islands, Ceuta and Melilla, the shipping cost will be €20 and €30 for shipments to the Canary Islands (includes customs expenses) and EU countries.
The shipping cost in the case of changes and returns will be €6.5 for territories within the Iberian Peninsula, and the same cost as for shipping the purchase in the rest of the territories: €20 in the Balearic Islands , Ceuta and Melilla, and €30 in the Canary Islands and EU countries.
Our return policy lasts for 15 calendar days. If 15 calendar days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
There are some situations where a refund cannot be guaranteed:
* Any item that is not in its original condition, that is damaged or has parts missing for reasons beyond our control.
* Any item that is returned more than 15 days after shipment.
For more information regarding the policy on shipments, changes and returns, go to the corresponding section (footer)